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Bronze Silver Gold
All issues addressed by senior Support Engineers No Yes Yes
Issue escalation to product development teams No No Yes
Access to upcoming Beta Releases No Yes Yes
Access to MCMS Controls forums Yes Yes Yes
Guaranteed response time (Mon - Fri) 72 h. 48 h. 24 h.
Unlimited support incidents Yes Yes Yes
Validity 30 Days 1 Year 1 Year
Bronze Support Package
Included for Trial licenses. Support package is activated after the 1st incident.
Silver Support Package
Included for Server and Server Subscription Licenses. Support package is activated at the date of purchase.
Gold Support Package
Included for Enterprise Subscription and Enterprise Subscription & Source Licenses. Support package is activated at the date of purchase.
 
 
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